At Visionate Academy, we are dedicated to offering high-quality on-demand online courses to our customers while ensuring their satisfaction. We understand that there may be situations where you need to request a refund for a course you have purchased. To assist you in this process, we have outlined our refunds and returns policy specifically for on-demand courses:
1. Refund Eligibility:
1.1 You are eligible for a refund within 15 days from the date of purchase.
1.2 Refunds will only be granted for courses that meet any of the following criteria:
a) The course content significantly deviates from the description provided on our Visionate Academy website.
b) The course materials are incomplete, outdated, or technically deficient.
c) You encounter persistent technical issues preventing you from accessing or completing the course, despite reasonable efforts on your part and ours.
1.3 Please note that refunds will not be provided in the following cases:
a) Change of mind or personal circumstances preventing you from completing the course.
b) Failure to meet the system requirements necessary to access the course.
c) If you have already accessed a substantial portion of the course content.
2. Refund Process
2.1 To request a refund, you must submit a refund request through our designated customer support channel at Visionate Academy.
2.2 Please include the following information in your refund request:
a) Your full name and contact information.
b) Order number and date of purchase.
c) Reason for the refund request, including relevant details.
2.3 We will review your refund request within 3 business days and notify you of the decision via email.
2.4 If your refund request is approved, we will process the refund to your original payment method within 5 business days.
Please note that this policy is subject to change without prior notice.
If you have any further questions or require assistance, please do not hesitate to contact our customer support team at Visionate Academy. We value your satisfaction and are committed to providing you with a rewarding on-demand learning experience.
Contact us at info@VisionateAcademy.com for questions related to refunds and returns.